Returns & Exchanges

At Hic!, we take pride in the quality of our gourmet products; however, if your order arrives damaged or incorrect, we offer a 14-day window for returns and exchanges. Due to the perishable nature of our food items, we cannot accept returns for products that have been opened or consumed.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 14 days of delivery, providing your order number and the reason for the return.

• 2.
  Submit Documentation

  For items damaged during transit or quality concerns, please attach clear photos of the product and packaging to your email for a faster review process.

• 3.
  Secure Packaging

  Once approved, place the unopened items in their original packaging to ensure they are protected during the return shipment.

• 4.
  Receive Refund or Replacement

  After we receive and inspect your return, we will issue a full refund to your original payment method or ship out a replacement within 3-5 business days.