Frequently Asked Questions

Everything you need to know about your Hic! gourmet experience.

How are the food items packaged for shipping?

We use temperature-controlled, eco-friendly packaging and insulated liners to ensure your items arrive fresh and in perfect condition.

What is your policy on perishable returns?

Due to the nature of our products, we cannot accept returns on perishable goods. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to maintain the quality and freshness of our artisanal food products.

Where can I find allergen information for your products?

Full nutritional facts and allergen warnings are listed on each individual product page and clearly printed on the physical product packaging.

How can I track my delivery?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Are your products organic or locally sourced?

We prioritize working with local farmers and sustainable producers. Many of our items are organic; please check the specific product descriptions for certifications.